1. Quotes & Payment

• Quotes are valid for 30 days.

• Prices exclude GST and may change if extra work or materials are needed.

• A deposit may be required.

• Payment is due on the invoice date. Late payments may incur interest and recovery costs.

2. Your Responsibilities

• Provide safe access to the site, plus power and water if needed.

• Tell us about underground services (power, water, sewer).

• Ensure information you provide is accurate.

3. Variations

• Any changes to the job must be agreed in writing.

• Costs may increase due to unforeseen site conditions or supplier price changes.

4. Services & Materials

• Work is done Monday–Friday, 8am–5pm (excluding public holidays).

• If specified materials aren’t available, we’ll suggest suitable alternatives.

5. Liability

• We’re not responsible for pre-existing issues, natural material changes, or circumstances outside our control.

• Claims must be made within 8 weeks of job completion.

• Our liability is capped at either replacement of the service or a refund, up to $10,000.

6. Privacy

• We may use credit agencies if required.

• We only collect your personal information to deliver services and process payments.

• You can request to see or correct your details at any time.

7. Disputes

• We aim to resolve issues quickly and fairly.

• If needed, disputes may go to mediation or the Disputes Tribunal (for claims up to $25,000).